Virtual International Players Ladder

"We have the players if you have the balls!"

Support

Please read this page in its entirety BEFORE contacting VIP Ladder support. Failure to read, understand and follow these guidelines may result in delayed response from VIP Ladder support.

Please read the how to play page and the FAQ (Frequently Asked Questions) BEFORE contacting VIP Ladder support. These pages contain answers to many of the questions asked by VIP Ladder players.

NOTE: There are more than 60 VIP Ladders, more than 20,000 VIP Ladder players and more than 115,000 VIP Ladder matches. At a MINIMUM, we need the following information:

  • Your VIP nickname (VERY important!)
  • Which VIP Ladder you are encountering problems with (8-ball, 9-ball, etc - remember, there are more than 60 VIP Ladders)
  • Your opponent's VIP nickname (if this is concerning a match)
  • The date of the match and the match number (if this is concerning a match)
  • A detailed description of the problem

If you are still encountering problems after reading the VIP Ladder - How to play page and the VIP Ladder FAQ, you may contact VIP Ladder support via email at support@vipladder.com When you email VIP Ladder support, please ensure that you are supplying all of the necessary information shown above.

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Page last modified: Fri, Jan 1, 2016 at 12:07:01